At Crux Coffee Roasters, we stand behind all of our fresh roasted coffees and product offerings. We handle each return on an individual basis with the goal of making our customers completely satisfied with their purchase.

COFFEE RETURN POLICY
We do not accept returns on coffee due to its perishable nature. However, if we made an error with your order, if you have questions on how to brew your coffee, or if you have concerns about quality, please contact us within 7 days of receiving your delivery so we can best assist you.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If any of the items in your order were damaged during transit, are defective, or if you received the incorrect item, please contact us within 14 days of delivery to receive a replacement or a refund. Please include your name, order ID, the item of concern, and a brief explanation of the issue. Please include any relevant photos of damage if applicable. Please allow 1-3 business days for us to review your return inquiry. We will contact you with instructions on how to return your damaged, defective, or incorrect item in order to receive a refund or replacement. Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds will be issued to the original form of payment used at the time of purchase.

MERCHANDISE
We accept returns and/or exchanges on merchandise that is returned to us in unused condition, in original packaging with all packaging contents, within 14 days of receiving your order. Please contact us and include your name, order ID, and reason for the return. Please allow 1-3 business days for us to review your return inquiry. If your purchase qualifies for a return, we will provide instructions on how to return the item. All returned items are shipped at the customer’s expense and are subject to a 10% restocking fee. Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes, and/or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.

IN-STORE PICKUP ORDERS
If your food or beverage item was not prepared as you’ve ordered it, please let us know and we’ll gladly remake it for you. If you have other concerns, please let us know and we’ll make things right. Please note, we cannot provide refunds or remake any food or drink items on orders that were picked up late or abandoned.

CRUX STORE ACCOUNT FUNDS / GIFT CARDS
We accept returns on gift cards purchased at our store when accompanied by the original purchase receipt. Used cards, partially used cards, and funds on registered Crux Store Account Cards (aka “Crux Rewards Card”) are non-refundable. Please contact us if you’d like to transfer funds from your Crux Store Card to your Online Crux Account.

ONLINE CRUX ACCOUNT
Funds added to your online Crux Account are non-refundable. However, you may transfer funds to any other registered Crux Account by logging into your account and clicking on the “Account Funds” link. To transfer funds, you will need to know the registered email address of the registered Crux Account holder that will be receiving the funds.

If you have questions about this Return Policy, please feel free to contact us using the contact form found on our Crux.Coffee website or request assistance at our store.